IT Service Desk Support Technician

We are looking for candidates who have experience in an IT support or similar technical role, with a strong background in system, network, and application support. You should have experience with ServiceNow or similar IT ticketing systems, and have worked in customer-focused environments, providing high-quality technical support. It's essential that you can explain technical concepts to non-technical users and follow security procedures while maintaining vigilance for cyber security issues. We also require excellent knowledge of service desk processes and functions to support end-user computing needs. Additionally, a strong understanding of troubleshooting Windows Desktop (10 & 11) and enterprise hybrid environments, including on-premise and Microsoft Azure, is necessary. Knowledge of current Microsoft 365 applications, personal computer hardware configuration, basic networking concepts, and diagnosing internet and Wi-Fi connection issues will be important. Experience with EUC environments and management platforms such as SCCM and Active Directory, as well as cloud platforms including third-party SaaS, is preferred. You also should possess first-class customer service and communication skills to effectively work with end users across different cultures and languages. A professional 'can-do' attitude, enthusiasm, and the ability to work both independently and as part of a team are crucial. Desirable skills include automation, scripting, and familiarity with low-code/no-code tools such as Microsoft PowerPlatform.