2391 IT & Software Developer jobs in the UK
Second Line Helpdesk Engineer
£30,000 - 30,000
Morson Edge
Eastlands Road Unit 4, Eastern England
£30,000 - 30,000
Requirements
Must:
- Strong knowledge of Microsoft 365 and operating systems (Windows, MacOS)
- Experience with Active Directory administration
- Familiarity with network protocols (TCP/IP, DNS, DHCP)
- Excellent communication and customer service skills
- Ability to diagnose and resolve escalated incidents efficiently
- Knowledge of remote access tools and remote support
- Basic scripting skills (PowerShell or similar) - desirable
- Understanding of cloud technologies (Azure, AWS) - desirable
- Certifications such as CompTIA A, Microsoft MTA, or ITIL Foundation - desirable
Responsibilities
As a Second Line Helpdesk Engineer, I am responsible for providing advanced technical support to resolve complex hardware, software, and network issues for end users. I troubleshoot and diagnose problems, often handling escalated incidents from first-line support, ensuring timely resolution within service level agreements (SLAs). My role involves supporting various operating systems, including Windows and MacOS, as well as business-critical applications such as Microsoft 365. Additionally, I administer user accounts, manage network protocols, and utilize remote access tools while collaborating with colleagues and third-party vendors to maintain high service standards.
Description
This position offers a salary of up to £30,000 per year and is based in Kings Lynn (Norfolk) with a hybrid work arrangement of 2 to 3 days a week.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2391 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Access4, Together, ILUX Limited, Cosgrove & Drew, PDL Finance Ltd, Tamar IT Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.