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Loyalty and Rewards Business Analyst

£48,000 - 60,000
Morson Edge
Centenary Way 2, Hemel Hempstead
£48,000 - 60,000
Company Size icon
Company Size
5k+
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience as a Senior Business Analyst. - Background in Hospitality or Retail strongly preferred. - Deep understanding of Loyalty & Rewards schemes. - Excellent stakeholder engagement and communication skills. - Ability to work in a hybrid environment, collaborating effectively with on-site and remote teams.

Responsibilities

- Lead business analysis activities across CRM, sales, and Loyalty & Rewards transformation workstreams. - Engage with senior stakeholders to gather, validate, and document business requirements. - Analyse existing processes and workflows, identifying opportunities for improvement. - Translate business needs into clear user stories, acceptance criteria, and functional specifications. - Work closely with technical teams to ensure solutions align with business objectives. - Support testing, user adoption, and change management. - Produce high-quality documentation including process maps, data models, and project artefacts.

Description


We are a well-known company within the hospitality industry and are urgently looking for an experienced Senior Business Analyst to support a major Loyalty & Rewards transformation programme. The successful candidate will have the opportunity to work in a hybrid environment, spending 2-3 days in our Hemel Hempstead office. This initial 6-month contract is outside IR35 and offers a competitive day rate of up to £500, with a high likelihood of extension.
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