Lead Service Designer

- Current SC Security Clearance or DV Security Clearance or eligibility - Experience leading and line managing service designers - Experience of designing secure or air-gapped platforms within the government sector - Knowledge of NCSC, GDS, and government security frameworks - Knowledge of service design principles and IT service management frameworks (ITIL) - Knowledge of enterprise and technical architecture concepts - Ability to lead co-design workshops with human-centred design methods - Awareness of accessibility, inclusion, and usability standards - Experience of leading service design, delivery, and governance of large-scale IT or digital services - Experience producing and maintaining service blueprints, operating models, SLAs, and OLAs - Experience developing service design options and advising on time, cost, quality, and trade-offs - Experience in designing business continuity, disaster recovery, and resilience solutions - ITIL certified, BCS Certificate in Service Design, or equivalent experience