3306 IT & Software Developer jobs in the UK
Junior Helpdesk Analyst
£19,000 - 43,500
Momenta Group Global
Lower Thames Street 10, London
£19,000 - 43,500
Requirements
Must:
- Some previous experience within a helpdesk, call centre, or customer service role
- Outstanding and confident communication skills
- Some IT/Tech knowledge or interest (advantageous but not essential)
- Attention to detail and organized
- Problem-solving and troubleshooting skills
- Willingness to undergo training as this is a trainee position
- Must have or be able to obtain SC clearance (requires a minimum of five years UK residency)
Responsibilities
- Accountable for logging incidents related to technology solutions via web portal (ServiceNow), email, or telephone
- Assign incident tickets to the most appropriate resolution resource based on availability, severity, and service level agreements
- Rapidly assess the severity of incidents based on the provided information and severity criteria
- Handle simple admin requests, such as new user setup and password resets
- Gather data, collate information, and generate reports across incident management and service activities
- Contribute to the development and embedding of the operating model and processes, ensuring compliance with standards and principles
Description
We are a global Professional Services firm seeking Junior Helpdesk Analysts to join our Operations and Service Support Team. This role will primarily interface with services through the Intelligent Service Desk, managing technical incidents and ensuring the best level of service for both clients and internal stakeholders. We offer a fixed-term contract with a strong likelihood of becoming permanent, working from home with a starting salary of £24,000 per annum, increasing to £24,800 from April 2026. Standard office hours apply, and we are eager to start as soon as possible.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3306 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Bestway Group, HM Land Registry, Companies House, FCDO Services among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.