2234 IT & Software Developer jobs in the UK

Modern Networks Ltd jobs

2nd Line Support Engineer

£28,968 - 33,889
Modern Networks Ltd
Knowl Piece, Hitchin
£28,968 - 33,889
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience working in a fast-paced ITIL-based or MSP environment. - Industry-recognized technical training and certifications (e.g., Microsoft, CompTIA, ITIL). - Ability to troubleshoot and resolve complex issues calmly and confidently. - A passion for outstanding customer service and a people-first approach to IT support. - Deep understanding of Microsoft 365, Azure, and Active Directory/domain administration. - Solid knowledge of LAN/WAN technologies including switching, routing, TCP/IP, DHCP, DNS, IP addressing, VPN, VoIP, and wireless networking. - Familiarity with endpoint management tools such as Microsoft Intune. - Confident communicator who can simplify technical issues for non-technical users.

Technologies

Active Directory
ITIL
LAN
Microsoft 365
Microsoft Intune
TCP/IP
VPN
VMware
Office 365

Responsibilities

Based in our Hitchin offices, you will be a key part of a growing, dynamic support team operating within a fast-paced MSP environment. Reporting to the Service Desk Team Leads, you will provide expert technical support across a wide variety of customer environments, working to resolve incidents escalated from 1st Line and contributing to a high-performing, service-driven culture. You’ll work across a variety of systems and industries, focusing on delivering prompt, high-quality service that leaves customers feeling supported and valued. Our 2nd line engineers also participate in our Out of Hours rota when required.

Description


We are Modern Networks, established in 2000, providing information and communications technology solutions to businesses nationwide. We take time to understand and anticipate the challenges our customers face and partner with leading technology vendors such as HP, Cisco, NetApp, Microsoft, and VMWare. This role is perfect for someone with solid technical skills who thrives on solving problems and enjoys making a real difference to people’s workdays. You will be friendly, approachable, and professional, translating technical jargon into user-friendly explanations, staying calm under pressure, and earning trust through excellent communication. Whats in it for you? Youll have exposure to a wide variety of technologies and customer environments, ongoing training, mentoring, and support for technical certifications, a collaborative, people-first culture with a strong emphasis on service, and opportunities for progression within a growing technical team.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.

How many IT Support Engineer jobs are in the UK?

Currently, there are 2234 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.

Is the UK a good place for IT Support Engineers?

The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.

Which companies are hiring for IT Support Engineer jobs in the UK?

PayItMonthly Ltd, razorblue Careers, Eleanor, 1st Locate Uk Ltd, Concentrix, Executive Jet Support Ltd, Computer Cable Networks Limited among others, are currently hiring for Support roles in the UK.

The company with most openings is Experis as they are hiring for 96 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.