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Application Support Analyst
£32,000 - 37,000
Mobilus Limited
Kingsway, Gerrards Cross
£32,000 - 37,000
Requirements
Must:
We require candidates to hold a technical degree, possess strong enterprise application support experience, and have proficiency in SQL, Windows, databases, and remote access tools. You should have a background in an enterprise software support environment and be familiar with ticketing tools, such as JIRA or similar. We are looking for clear and confident communicators with excellent analytical and problem-solving skills. Please note that candidates with only desktop support experience or those who are software developers will not be suited for this role, as we specifically seek individuals with application or software support experience. Additionally, all candidates must live within a 45-minute commute of Gerrards Cross, as we are not considering relocators at this time. A valid driver's license and access to a car are required, as the role is office-based in a remote location with available parking.
Responsibilities
As an Application Support Analyst, I will be your first point of contact for healthcare professionals, diligently solving interesting and challenging issues. My key responsibilities include taking incoming support calls from customers and providing assistance as required, monitoring incoming support tickets to ensure prompt responses within agreed SLAs, and analyzing customer issues to diagnose and resolve them when possible. I will escalate issues to the development team for further assistance if required and maintain, track, and close support issues using JIRA. Additionally, I will install and customize applications for new customers, run training sessions for new users, and test bug fixes released by the development team before delivery to clients.
Description
We are currently partnering with a reputable and growing software company, a global leader in Clinical Intelligence solutions, with over 25 years of success in supporting healthcare teams worldwide. Our mission is focused on transforming how data is used to improve patient outcomes through clinical reporting and audits. Joining our highly skilled and committed support team as an Application Support Analyst provides you with a highly rewarding opportunity in a friendly, collaborative, and open-minded environment. We are dedicated to sharing knowledge and helping you grow while offering excellent career development opportunities. This role allows you to contribute to solving real-world problems and make a meaningful difference in the healthcare sector.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2115 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Core-Asset Consulting, ApplianSys, u-blox, Serac Group, Mas & Pas Limited, BAE Systems, Leidos among others, are currently hiring for Support roles in the UK.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Ascendion as they are hiring for 59 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.