Real-Time Workforce Management Analyst

We are excited to recruit a Real-Time Workforce Management Analyst to join our team in Dover. This is a 6-month fixed-term contract, with the potential for extension or to become permanent, and the salary ranges from £25,710, increasing to £28,670 following successful completion of a 6-month probation period. At Migrant Help, we are a leading charity established in 1963, dedicated to providing support and advice services to individuals affected by displacement and exploitation across the UK. Our vision is to create a global society that protects vulnerable people, treats them with respect, and enables them to reach their full potential. The Real-Time Workforce Management Analyst role is part of our Eligibility Advice and Guidance Line (EAGL) Workforce Planning team. You will monitor and manage our workforce in real time to meet service level agreements and key operational goals, focusing on day-to-day operations within a rolling two-week window. If you have demonstrable experience in workforce management with strong analytical skills and are looking for an exciting role that makes a difference, we would love to hear from you! Migrant Help is committed to safeguarding those we provide a service to and is proud to be an equal opportunities employer. As part of your role, it is important that you operate within our values: Protection, Diversity, Equality, Partnership, Innovation, and Excellence.