Senior Azure Reliability Architect

- Actively listen and empathize with customers to anticipate their needs, advocate for them within Microsoft, and measure success by customer satisfaction and operational excellence. - Act as a technical leader to drive vision for the team and customers, pilot new models and data usage, scale successful practices and design patterns across the organization, and mentor others to grow their technical capabilities. - Employ a reliability-first mindset, focused on proactively testing features, simulating failures, integrating chaos engineering, observability, and similar driving perpetual innovation. - Build and strengthen bridges across Microsoft, working seamlessly across teams and cultures, partnering closely with Microsoft Engineering to communicate complex concepts in clear, actionable terms. - Define account strategies for target customer portfolios, focused on enterprise scale customers anticipating or going through hyper-growth. - Maintain a culture of curiosity, diving beyond typical root-cause analysis to drive continuous improvement and correlate customer requests to actionable recommendations. - Measure success via resiliency targets, adoption metrics, escalation prevention, customer satisfaction, impact avoidance, and operational excellence.