3532 IT & Software Developer jobs in the UK
Technical Support Engineer - Langley Mill
£30,000 - 30,000
Microlise
Farrington Way, Langley Mill
£30,000 - 30,000
Requirements
Must:
- Demonstrable experience in a technical customer support/service desk role
- Experience using Service Now or similar service desk tools
- Strong analytical skills to diagnose faults, resolve issues and triage for escalation where necessary
- Advanced troubleshooting skills across hardware and software
- Ability to plan and coordinate installations and repairs with our Field Engineers and customers
- Ability to maintain accurate technical documentation to ensure compliance with security and regulatory standards
- Competent in integrating system data into reporting platforms and preparing reports when required
- Ability to work with capability teams and support business change initiatives across customer and end-user environments
- Excellent communication and stakeholder management skills, to act as the link between Microlise and the customer
- Ability to deliver training and knowledge transfer to technical and non-technical audiences
- Excellent written and verbal communication skills, with the ability to produce clear technical documentation and customer-facing reports
- Proactive, customer-focused mindset with a passion for continuous improvement and delivering high levels of customer satisfaction
Responsibilities
- Deliver support for Microlise systems, including troubleshooting, fault resolution, and escalation where necessary.
- Provide support through our IT Service Management system, Service Now, alongside telephone support as the initial point of contact for all Microlise related queries.
- Plan and coordinate installations, repairs, and ad-hoc technical interventions for our customers and internal field engineers.
- Oversee platform commissioning, tenancy management, and system access control.
- Ensure compliance with encryption and data security standards during system updates.
- Maintain technical documentation and manage updates to ensure accuracy and compliance.
- Act as the link between the customer and Microlise delivery teams, ensuring clear communication and timely issue resolution.
- Support integration of system data into wider reporting platforms and assist with report preparation, providing month end reporting.
- Identify training needs within the user community and plan knowledge transfer sessions.
- Collaborate with capability teams to enhance analytical and reporting capabilities.
- Support upgrades with the customer.
- Shape and support Business Change activity across customer and end users.
Description
At Microlise, we are excited to welcome a Technical Support Engineer (Embedded) to our Support Services team. Proudly Midlands-based and operating for over thirty years, we have recently become a Publicly Listed Company. Our culture drives how we work, connect with customers, and develop our team. We offer full support and training, a salary sacrifice EV Car Scheme, private medical insurance, 25 days holiday, and various employee benefits. Come be a part of our recognized workplace culture and join us in making a real impact for our clients!
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3532 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Openda Ltd, Bluefruit Software Limited, The Scouts Association, City of Lincoln Council, Mas & Pas Limited, Accenture, DWP Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 103 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 103 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.