3034 IT & Software Developer jobs in the UK
Requirements
Must:
- Proven experience within a technical support and/or customer-focused environment
- Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely
- Positive attitude; capable of working under pressure as part of a team
- Confident in using your own initiative and proactively thinking outside of the box
- An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
- Organised and with a flexible approach to adapt to changing priorities
- An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results
Responsibilities
- Own incidents through to resolution; provide user support, user administration, and customer liaison
- Assess and prioritise incidents
- Identify root cause and liaise with the Incident and Problem Management team
- Monitor, track and drive incident investigation, diagnosis, and resolution to exceed and meet SLAs
- Provide technical assistance for service issues in accordance with service desk policies
- Link known or reoccurring errors, major outages to live incidents for reporting purposes
- Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers
- Identify patterns in incidents and possible contributing factors or causes of system failure
- Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues
- Work with other areas to develop and deliver improvements to processes and procedures
- Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge
Description
At Microlise, we play a pivotal role in ensuring speedy and professional responses to issues and incidents while delivering the highest level of customer support. With a commitment to our employees development, we provide a supportive environment that promotes learning new technologies and career advancement. Our clients include renowned names such as JCB and Tesco. We offer full support and training, private medical insurance, generous holiday allowance, and various employee benefits. Being a Great Place to Work certified organization showcases our dedication to workplace culture, development, and employee well-being.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3034 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 84 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.