Customer Solutions Architect

- Lead value-led discovery with customers to identify, quantify and validate operational, financial and compliance pain - Lead discovery across complex transport and logistics environments, including understanding how TMS platforms underpin planning, execution and compliance - Map customer transport and logistics technology stacks including TMS, routing, planning, compliance and back-office systems to identify integration driven value opportunities - Capture customer baseline metrics, inefficiencies, risks and costs as part of MEDDPICC qualification - Engage with operational, commercial and IT stakeholders to understand current-state architecture and future-state ambition - Conduct customer site visits to understand real-world workflows and document value insight - Design customer solutions around measurable business outcomes, not just product capability - Lead technical solution design for large, multi-system opportunities prior to deal close - Build Proof of Value environments and demo journeys that show operational and commercial impact - Produce high-quality solution proposals, value cases, ROI models and cost-of-inaction analysis - Build value-led sales collateral that articulates customer before and after states - Contribute to Microlises global library of case studies, proof-of-value assets and customer references - Feed validated customer pain and outcome data into Product and Engineering teams - Participate in Product Steering, Microlise Direct and Labs forums - Ensure new propositions are anchored in verified customer need and measurable impact - Deliver consistent, high-quality demonstrations focused on customer outcomes - Maintain deep product, market and industry knowledge - Support the standardisation of proposals, demos, pricing and value documentation - Contribute to continuous improvement of Pre-Sales qualification and proof-of-value processes - Act as a subject matter expert and mentor within the Pre-Sales team