2726 IT & Software Developer jobs in the UK
Requirements
Must:
- Proven experience managing and improving a service desk within an MSP environment is essential
- Strong understanding of service desk operations
- Comfortable taking ownership and making decisions
- Organised and able to bring structure to a busy environment
- Calm under pressure
- Clear and direct in communication
- Focused on improving processes, not maintaining the status quo
- Awareness of ITIL or structured service management is a nice-to-have
Responsibilities
- Owning the service desk and ensuring all work is progressing
- Running a structured, well-controlled ticket flow
- Leading and developing a small team of service desk engineers
- Setting clear standards for communication and ownership
- Acting as the first escalation point for clients
- Building strong, trusted client relationships
- Improving documentation, processes, and consistency
- Using time and ticket data to spot trends and issues
- Ensuring work stays within scope and is correctly categorised
- Working closely with operations to support accurate billing
- Identifying inefficiencies, risks, and improvement opportunities
Description
At Micro Pro, we are a growing Managed Service Provider focused on providing high-quality, responsive support to ambitious businesses. Our team takes pride in establishing strong relationships and ensuring that our clients IT needs are met effectively. We are looking for a Service Desk Manager to lead our service desk operations in Woking, Surrey. This role offers the chance to take real ownership, influence improvements in our service delivery, and work with a capable, supportive team in a dynamic environment. We value clarity and structure, fostering a culture where our team can thrive and our clients receive the highest quality service.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2726 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Circuit Mind, UKTL, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, Government Communications Headquarters (GCHQ) among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 57 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 57 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.