2879 IT & Software Developer jobs in the UK
Product Support Specialist
£40,000 - 40,000
Method-Resourcing
Norwood High Street 2A, South East London
£40,000 - 40,000
Requirements
Must:
- Proven experience in application, product, or system support (ideally within enterprise or SaaS environments).
- Strong understanding of system configuration, workflows, and integration points.
- Confident in diagnosing and resolving complex technical or process-related issues.
- Skilled in testing and validation - including test planning, execution, and issue tracking.
- Excellent communication and stakeholder management skills, with the ability to explain technical concepts clearly.
- Please note: We cannot offer sponsorship and can only accept candidates with the right to work in the UK.
Responsibilities
- Provide second-line support for operational and product-related queries, diagnosing issues across configuration, data, and process.
- Act as a subject matter expert on product functionality and use cases, supporting onboarding, training, and adoption.
- Triage and analyse incidents, distinguishing between user error, process deviation, and system defects.
- Support system configuration, testing, and validation activities, including UAT planning, execution, and feedback capture.
- Create and maintain knowledge articles, user guides, and training materials to support consistent system use.
Description
We are proud to be partnered with a leading organization looking to hire a Product Support Specialist to play a key role in supporting and improving operational systems. In this role, I will act as a subject matter expert, providing second-line support, analysing issues, and helping users adopt the products confidently and effectively. I will work hands-on with configuration, user workflows, and system testing, triaging complex issues, validating fixes, and supporting go-lives. This position suits someone with a solid technical understanding who enjoys problem-solving, training users, and turning system insights into real improvements. The position is based in London with a hybrid work model available, offering a salary of up to £40,000 along with benefits.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2879 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Probado Ltd, Origin, Direct Online Services, Kura, Commsworld, Red Kite Learning Trust, One Big Circle among others, are currently hiring for Support roles in the UK.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Hays Technology as they are hiring for 58 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.