2606 IT & Software Developer jobs in the UK

McGregor Boyall Associates Limited jobs

Customer Success Engineer

£41,000 - 71,500
McGregor Boyall Associates Limited
Charing Cross, South East London
£41,000 - 71,500
Company Size icon
Company Size
50-200
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Experience in technical support, consulting, pre/post-sales, or similar roles - Strong understanding of networking and security concepts - Experience with routing protocols (BGP, OSPF), VPNs, IPSEC, TCP/IP - Knowledge of authentication protocols (SAML, SSO, LDAP, RADIUS) - Familiarity with SASE architecture and cloud security (CASB, DLP) - Experience with multi-vendor network environments - Proficiency in Linux, with Python or Bash scripting skills - Strong communication skills across technical and non-technical audiences - Proven ability to manage customer expectations and escalations - Ability to multitask in a fast-paced environment - Bachelors or Masters degree in Computer Science, Engineering, or related field

Responsibilities

- Act as the primary technical contact, building strong customer relationships - Drive adoption and integration of SASE and cloud security solutions - Provide real-time technical support and strategic guidance - Partner with CISOs, Security Architects, and DevOps teams on implementations - Ensure customers achieve maximum ROI from security investments - Proactively identify risks and develop mitigation plans - Advocate for customer needs and influence product improvements - Coach customers on cloud security governance and best practices - Manage escalations and coordinate with engineering for timely resolution

Description


We are looking for a highly technical Customer Success Engineer to join our SASE team in London (hybrid) for a 12-month project. Our mission is to help customers secure and optimize their cloud environments. By working with us, you will be a crucial part of a dynamic team dedicated to driving customer success and innovation. We value collaboration and thrive in a fast-paced environment, offering a competitive day rate of £270 inside IR35.
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