2827 IT & Software Developer jobs in the UK
IT Service Delivery Lead
£40,000 - 50,000
Marstep Resourcing Solutions
Meliden Road 40-42, Whitchurch
£40,000 - 50,000
Requirements
Must:
- Strong service delivery experience
- Operationally minded, not just technically focused
- Experience coordinating teams without heavy-handed management
- Ability to transform busy environments into structured, resilient ones
- Familiarity with KPI and performance management
- Knowledge of Autotask (PSA) and workflow management
Responsibilities
- Take full ownership of IT support delivery across the business
- Reduce reliance on senior engineers for reactive escalation by managing prioritization and quality checking
- Coordinate the support teams daily activities, managing workload allocation and capacity
- Act as the main liaison between the Managing Director and the support team, translating business priorities into action
- Own and drive service KPIs, including SLA performance and ticket ageing
- Continuously improve support processes, aiming to standardize delivery and reduce inefficiencies
- Ensure proper usage of Autotask for ticket quality, categorization, and reporting
- Identify recurring issues and push for preventative fixes to improve client experience
- Raise service standards while maintaining a supportive team culture
- Design scalable support functions to facilitate business growth
Description
We are a long-established and continually growing business, dedicated to ensuring continuous customer satisfaction. In this role, you will have the opportunity to take ownership of service delivery and work with a collaborative team. We value a supportive environment where accountability and clarity are prioritized. This position offers a fresh challenge for individuals looking to utilize their skills in a rewarding setting.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2827 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 78 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 78 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.