2009 IT & Software Developer jobs in the UK
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Application Support Analyst
£26,500 - 48,000
Mars Recruitment
Meadow Court, Shippon
£26,500 - 48,000
Requirements
Must:
We are looking for an Application Support Analyst who is a high-caliber individual with exceptional personal drive and eagerness for personal development. You should possess an analytical mind, strong communication skills, and a positive attitude to fit into our company culture. Previous experience in a similar role or a demonstrated passion for supporting customers through technology is essential.
The successful candidate will have:
- Excellent customer service skills with a genuine passion and desire to help people, along with the drive and tenacity to own issues from start to finish.
- The ability to manage escalations and collaborate with multiple stakeholders.
- An excellent approach to problem-solving, characterized by detective-like skills and a positive attitude towards understanding and resolving complex problems.
- Experience mentoring junior team members during their investigations.
- A proactive and consistent approach to work, driving improvement in your areas of responsibility and beyond.
Essential skills include:
- A passion for technology, along with a desire to learn about new systems and tools.
- Experience in ITIL best practices, supporting bespoke software, cloud infrastructure, hardware, and proficiency in query languages such as SQL and KQL.
Desirable skills include:
- Experience in Power BI and languages such as M query and DAX.
- Awareness of programming languages like Python and C#.
- Experience or awareness in software requirements gathering and software development.
- Experience managing third-party supplier relationships.
Responsibilities
As an Application Support Analyst, your primary responsibility will be to respond to incidents, change requests, and engage in proactive monitoring to address challenges impacting our client solutions. You will serve as the first point of contact for our customers experiencing issues with solutions provided by our Software Engineering Team. Customer service is key to this role; thus, it is crucial to understand our customers' needs thoroughly and have a real desire to help them reach a successful resolution.
You will also be expected to mentor junior team members and assist the Client Support Team Lead in continually improving our Client Support.
Description
We are pleased to offer a highly competitive salary ranging from £40,000 to £45,000, along with a generous benefits package that includes life assurance, income protection, pension contributions, and 27 days of holiday (excluding bank holidays). Additionally, we operate a profit-sharing scheme, allowing our employees to share in the success of the business, with bonuses based on company performance typically paid out in March and September. In joining us, you will also enjoy a vibrant social calendar featuring spring activity days, Christmas events, a two-day summer event, and four sponsored weekends a year. If you have 1-2 years of commercial experience as a Software Support Analyst and are looking for a career-defining opportunity, we encourage you to apply to us. We are an equal opportunities employer and positively welcome applications from suitably qualified individuals regardless of race, color, sex, marital status, national origin, religion, age, disability, or any other protected status. Suitable candidates for the role will be contacted within three working days; however, if you do not hear back from us in this time, we regret that your application has not been successful. We are a specialist Engineering & IT recruiter working in partnership with companies across the UK and offer services as both an Employment Business (for Temporary/Contract roles) and an Employment Agency (for Permanent roles).
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2009 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
PayItMonthly Ltd, TCMM Shutter Group Ltd, BAE Systems, Origin, BTL IT Solutions Ltd., Direct Online Services, Gelt Inc among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 64 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.