IT Service Desk Analyst

- Troubleshoot and provide first level support on Service Desk calls - Create detailed service desk calls in AskMe (ServiceNow), monitor, chase resolver groups, and keep users informed of progress - Build/rebuild workstations to company specifications - Manage asset deployment and collection of redundant IT equipment, ensuring accurate inventory updates - Provide basic user training for new starters and new equipment - Assist users with IT equipment location moves around the site - Conduct project work including application rollouts and audits - Handle day-to-day Service Desk activities including managing the email inbox, phone calls, chats, walk-ins, and unassigned queue - Stay informed of IT activities, changes, and outages - Attend team and company meetings, providing necessary training and adhering to Environment, Health and Safety policy - Participate in or support company events when required - Adhere to company policies - Support the production environment, wearing Personal Protective Clothing as needed