3235 IT & Software Developer jobs in the UK
1st Line Support - IT Service Desk Agent
£26,208 - 26,208
Manpower
Ingwell Drive, Westlakes Science & Technology Park
£26,208 - 26,208
Requirements
Must:
- Customer service skills
- IT skills
- Clearance application required for this role - minimum 5-year UK address history
- Client BPSS and SC (security clearance) required
Responsibilities
- Manually transcribe ticket details and update from one ticketing system to another
- Manage individual queues to given targets with zero intervention from Team Leader
- Maintain ticket logs in a timely and efficient manner (in line with SLAs)
- Constantly review all tickets in 1LS queues, supporting set KPIs
- Work to aid avoidance of SLA breaches on tickets
- Manage aged tickets to closure
- Integrate into the team and positively contribute to team objectives and morale
- Communicate technical jargon in simple terms to customers and in an appropriate manner
- Handle most issues/problem escalations and suggest resolutions with minimum prompting from 2LS/Team Leader
- Demonstrate awareness of customer and business needs
- Meet expected quality requirements consistently
- Quickly pick up the ticket logging tool and other systems used by the Service Desk
- Support on the DWP ASIS Resource Requests
Description
We are looking for a positive, flexible, and customer-focused individual to join our team as a 1st Line Service Desk Agent in Cumbria. This is a full-time role (37 hours per week) on a rota basis, covering from 07:00 to 17:30. As a valued employee of Manpower, youll enjoy several benefits, including 25 days annual leave per annum (increasing to 33 days post 12-week arrangement), staff discounts, pension contributions, personal accident insurance, eye care vouchers, referral schemes, and access to our MyPath Development programme. This is a temporary ongoing contract that offers full training and support.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3235 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, Mas & Pas Limited, Department for Work and Pensions (DWP), Sellafield Ltd, Interface, Accenture, Future Talent Learning among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.