2863 IT & Software Developer jobs in the UK
Software and Systems Support Manager
£55,000 - 65,000
Major Energy Onshore
Lamesley Road, Lamesley
£55,000 - 65,000
Requirements
Must:
- HNC or higher in a relevant field (Information, Technology, Electronics, Control Systems, or Electrical Engineering preferred)
- Proven experience in a support, maintenance coordinator, or management role
- Strong technical aptitude with familiarity in systems maintenance, electrical engineering, IT support, or similar domains
- Excellent organizational and time management skills
- Proficient in using support ticketing systems and project management tools
- Exceptional communication skills
- Good data analysis skills (beneficial)
- Experience in supporting software with an engineering-based application (beneficial)
- Strong attention to detail with a customer-focused attitude
Responsibilities
- Act as the primary point of contact for support requests, triaging incoming issues, prioritizing based on urgency and impact, and assigning tasks to the appropriate teams
- Attend client and supplier meetings as the companys support representative
- Monitor support ticket systems and ensure timely resolution of issues in accordance with contracted SLAs
- Schedule and oversee contracted system maintenance activities, ensuring minimal disruption to operations
- Investigate and resolve any recurring issues by collaborating with cross-functional teams
- Analyze trends in support requests to identify opportunities for system or process improvements
- Develop and maintain detailed documentation for support processes, system configuration, and maintenance schedules
- Generate regular reports on support metrics, system performance, and maintenance activities in accordance with contracts held with clients
- Provide insights and recommendations based on data analysis
- Communicate effectively with technical and non-technical teams to provide updates and gather feedback
Description
We are an expanding engineering company seeking a Systems / Software Support Manager to lead our support function for class-leading software systems in the energy sector. This role encompasses both hands-on and strategic responsibilities aimed at enabling growth as our customer base continues to expand. We offer a good benefits package and personal development opportunities. Our team values effective communication and collaboration, ensuring we maintain a high level of service delivery.
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How many IT Support Engineer jobs are in the UK?
Currently, there are 2863 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, KubeNet, Independent Office for Police Conduct, Companies House, Ctrl Alt, Scottish Prison Service among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 93 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.