2968 IT & Software Developer jobs in the UK
Engineering and IT Systems Support Manager
£55,000 - 65,000
Major Energy Onshore
Lamesley Road, Lamesley
£55,000 - 65,000
Requirements
Must:
- HNC or higher in Information, Technology, Electronics, Controls Systems, or Electrical Engineering preferred
- Proven experience in a support or maintenance coordinator or management role
- Strong technical aptitude in systems maintenance, electrical engineering, IT support, or related fields
- Excellent organizational and time management skills
- Proficiency in using support ticketing systems and project management tools
- Exceptional communication skills
- Good data analysis skills beneficial
- Strong attention to detail with a customer-focused attitude
Responsibilities
- Act as the primary point of contact for support requests
- Triaging incoming issues, prioritizing based on urgency and impact
- Assigning tasks to the appropriate teams
- Attending client and supplier meetings as the companys support representative
- Monitoring support ticket systems and ensuring timely resolution of issues in accordance with SLAs
- Scheduling and overseeing contracted system maintenance activities
- Investigating and resolving recurring issues by collaborating with cross-functional teams
- Analyzing trends in support requests to identify opportunities for system or process improvements
- Developing and maintaining detailed documentation for support processes, system configuration, and maintenance schedules
- Generating regular reports on support metrics, system performance, and maintenance activities
- Providing insights and recommendations based on data analysis
- Communicating effectively with technical and non-technical teams to provide updates and gather feedback
Description
We are an expanding Engineering company seeking a Systems / Software Support Manager to lead our Support function for class-leading software systems in the Energy sector. In this role, you will be integral to ensuring the seamless operation, support, and upkeep of our software and hardware systems. We offer a good benefits package and opportunities for personal development, making this an exciting opportunity to grow with us as our customer base expands.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2968 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
The Scouts Association, Mas & Pas Limited, Ctrl Alt, Scottish Prison Service, LendingCrowd, Lloyds Banking Group, Companies House among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 94 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 94 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.