Performance Data Analyst

- Exposure to AI-driven analytics or automated performance triggers. - Experience with reporting tools such as Power BI or similar (advantageous but not essential). - Proven experience in a data analyst or performance analyst role, ideally within a contact centre, claims, or insurance environment. - Strong analytical capability with a keen eye for detail and the ability to identify patterns, risks, and anomalies in data. - Advanced Microsoft Excel skills, including the ability to manipulate large datasets and build required reports. - Ability to interpret complex data and present it in a clear, simple, and commercially relevant way to a non-technical audience. - Experience working with telephony data (e.g. call volumes, abandon rates, service levels) and operational performance metrics. - Confidence to challenge stakeholders and influence change using data-led insight. - Strong organisational skills with the ability to manage multiple priorities and deliver to tight deadlines.