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IT Operations Manager
£60,000 - 60,000
MND Association
Kettering Road, Spinney Hill
£60,000 - 60,000
Requirements
Must:
- Significant experience managing IT operations, service delivery, or infrastructure in medium to large organizations.
- Proven leadership and line management skills with experience in developing high-performing teams.
- Practical experience implementing service management practices.
- Strong technical understanding of enterprise infrastructure, networking, and cloud technologies.
- Experience and familiarity with Microsoft technologies including Windows Server, Entra ID, and Azure.
- Knowledge of cyber security and compliance requirements.
- Experience managing service desk platforms and IT support operations.
- Strong communication skills, able to explain technical matters clearly to non-technical audiences.
Responsibilities
- Lead and manage day-to-day IT operational services, including infrastructure, security, service management, technical support, and technology learning.
- Ensure systems and services remain secure, available, and high performing.
- Oversee incident, problem, change, and request management processes to deliver timely resolution of technical issues.
- Manage and develop a team of IT professionals, encouraging high-performance, collaboration, and continuous improvement.
- Monitor and manage third-party suppliers and service providers to ensure quality and value.
- Maintain IT operational policies, processes, and documentation in line with best practice and compliance needs.
- Implement monitoring tools to improve service performance and user experience.
- Align IT operations with cyber security policies and business continuity plans.
- Promote a user-focused approach to IT service delivery, ensuring that the technology function meets the evolving needs of the MND Association.
Description
We are excited to announce a brand-new opportunity for an IT Operations Manager to lead the day-to-day delivery of our IT systems and infrastructure at the Motor Neurone Disease (MND) Association. This is a pivotal moment for us as we transform and modernize our Digital, Data, and IT services, building the skills, tools, and ways of working needed to achieve our ambitious new strategy. At the MND Association, our vision is a world free from MND, and our mission focuses on improving care and support for individuals affected by MND. We are committed to promoting research and raising awareness of MND to ensure that the needs of those impacted are recognized and addressed. Our technology teams are dedicated to driving delivery of our new strategy, transforming our services to work closely with user communities and harness technology to drive our mission forward. We value collaboration and the development of skills within our teams and are eager to expand with new roles. We offer 28 days of holiday (increasing to 33 days after 5 years), access to comprehensive healthcare, flexible working arrangements, and opportunities for training and personal development. We are committed to equality, diversity, and inclusivity and welcome applications from all candidates, including those needing reasonable adjustments during the application process. If you are an experienced IT Operations Manager who values collaboration and making a meaningful impact, we would love to hear from you.
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The company with most openings is DataAnnotation as they are hiring for 48 different IT Specialist jobs in the UK. They are probably quite committed to find good IT Specialists.