3232 IT & Software Developer jobs in the UK
Head of Customer Success
£80,000 - 80,000
MFK Recruitment Ltd
Upper King Street 19, Basingstoke + Remote (UK)
£80,000 - 80,000
Requirements
Must:
- At least 5 years of B2B software experience in a customer-focused leadership role
- Strong leadership skills with the ability to empower, inspire, and develop teams
- Proven experience in building strong customer relationships and driving customer retention
- A solid understanding of recurring revenue business models and the importance of renewals and growth
- Excellent project management skills, with the ability to oversee multiple customer success activities effectively
- Exceptional interpersonal and communication skills
- Ability to understand and communicate technical concepts and product capabilities
- Strong empathy for customers and a passion for delivering value, growth, and long-term success
- Flexible, innovative approach and the confidence to contribute ideas at leadership level
Responsibilities
- Lead and manage the Customer Success team to deliver an outstanding customer experience
- Drive customer success outcomes across implementation, education, support, adoption, and advocacy
- Build and maintain strong senior-level relationships across key customer accounts
- Increase renewal rates and minimize customer churn
- Work closely with Account Managers to identify opportunities for cross-sell and up-sell within existing accounts
- Ensure customers are achieving value from the product through strong adoption and satisfaction levels
- Oversee customer success activities including onboarding, education, automation services, renewals, and customer support
- Measure and monitor the effectiveness of the Customer Success function through key performance indicators
- Retain Account Management responsibility for selected key accounts following successful implementation
- Act as a key voice within the leadership team, promoting customer-centric thinking across the wider business
- Coach, develop, and inspire a high-performing Customer Success team
- Introduce new ideas, best practices, and process improvements to further strengthen the customer journey
Description
We are a highly respected software business with a global customer base across Europe and North America. Our company has a strong reputation for customer service and satisfaction, and we are looking for a Head of Customer Success who can build on this by driving renewals, customer loyalty, revenue growth, and long-term success. We offer a competitive base salary along with a comprehensive benefits package that includes pension, healthcare, and life assurance, as well as 25 days of holiday. Our team is dedicated to helping organizations deliver quality software through a range of code-free solutions for test management, user acceptance testing, and test automation.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 3232 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
SwapTix, Arctic Shores, HM Land Registry, Companies House, FCDO Services, Counter Terrorism Policing, Barony Universal Products Plc among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 105 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 105 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.