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2nd Line IT Support Engineer
£36,000 - 40,000
MFK Recruitment
Castle Meadow, Hounslow + Remote (UK)
£36,000 - 40,000
Requirements
Must:
We are looking for someone with at least 2 years of experience working for a Managed Service Provider (MSP) or within the education sector. You should have a background in a customer-facing IT support role and be familiar with Microsoft Windows platforms and applications. Proficiency in Microsoft Exchange and Windows Server, as well as Active Directory (including sites and services configuration), is essential. You also need to be knowledgeable about firewalls, routers, and VPNs, along with experience in Microsoft 365 (account creation, troubleshooting, AD sync, etc.) and network switches (installation, VLAN setup, troubleshooting). Since this is a hybrid role, you must have a full, clean driving license and access to your own vehicle.
Responsibilities
As a 2nd Line IT Support Engineer, I will expect you to provide Level 2 technical support for servers, networks, and desktops, resolving issues efficiently and aiming for first-time fixes. You will manage incidents and problems escalated from 1st Line Engineers and deliver high-quality support to both internal and external customers. I need you to offer solutions or workarounds while ensuring customer SLAs are met and escalate concerns when necessary. Prioritizing, documenting, and resolving tickets according to agreed service levels is crucial. You will also maintain and develop the team’s knowledge base by sharing information to improve support. Additionally, you will be responsible for recording accurate time entries using Autotask and supporting customers remotely, as well as providing on-site assistance when required.
Description
This is a fantastic opportunity to join a well-established and ambitious organization. We pride ourselves on the professional growth and progression of our employees, as demonstrated by the fact that we have successfully placed 45 IT professionals with the company over the past five years, with 31 still thriving in their roles. We are committed to helping you develop your skills and advance your career within our business. The work structure allows for 4 days of remote work and 1 day on-site at a school in Hounslow, London, with occasional visits to other client schools.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2670 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, client server, Client Server, Labman Automation, Babcock International, Core-Asset Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 78 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.