3203 IT & Software Developer jobs in the UK
Requirements
Must:
- Previous experience delivering 1st and 2nd line support in a secure or structured service environment.
- Strong diagnostic capability with proven ability to achieve first-time fix.
- Solid understanding of Windows, Microsoft enterprise tooling, networking basics, and device troubleshooting.
- Familiarity with ITIL processes.
- Excellent communication and stakeholder-management skills.
- Desirable Skills:
- Experience working in a secure or SIEM-monitored environment.
- Exposure to resolver group structures and cross-team escalation processes.
Responsibilities
- Act as the first point of contact for users, delivering 1st line triage, investigation, and resolution across devices, operating systems, applications, and secure services.
- Provide 2nd line support involving deeper technical analysis, hands-on troubleshooting, and root-cause identification where required.
- Aim to achieve first-time fix wherever possible to improve service efficiency and minimise escalations.
- Escalate effectively to 3rd line resolver teams when specialist intervention is required.
- Log, categorise, and manage all incidents, service requests, problems, tasks, and changes using service management tooling.
- Maintain accurate recordkeeping and ensure timely updates, following Incident and Request Management workflows.
- Work within agreed SLAs for response, diagnosis, and resolution.
Description
At MASS, service excellence is central to our mission. We deliver dependable, high-quality services that support national security, drive efficiency, and continuously evolve, fostering innovation and scalability in our approach. We are looking for a Service Desk Engineer to provide high-quality 1st and 2nd line support to a secure network user community. You will be based at our Cambridgeshire Head Office in a full-time onsite position within a high-assurance environment, working closely with technical teams across Network, Security, and 3rd line resolver groups. Our culture prioritizes wellbeing, featuring wellness programmes that support mental health and access to our employee assistance programme.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3203 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Arctic Shores, SwapTix, HM Land Registry, Companies House, FCDO Services, TBG Solutions Ltd, MOD - Defence Digital among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 108 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.