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3rd Line Support Engineer
£42,854 - 52,964
Lyon Managed Services Limited
Mark Lane 2, London
£42,854 - 52,964
Requirements
Must:
- A minimum of 3+ years of experience in a similar position.
- Proficiency in Server Virtualization, specifically with Hyper-V and Clustered Storage.
- Strong knowledge of Servers/Storage Hardware (Dell, HP, SuperMicro).
- Experience in Windows Server Support covering a full range of roles and features.
- Familiarity with backup solutions such as Veeam, Symantec, and Datto.
- Understanding of networking protocols (TCP, IP, DNS, DHCP) and network devices including switches, routers, and firewalls.
- Excellent communication and troubleshooting skills.
- Ability to learn quickly and enthusiasm for helping users.
- Confident communication skills across phone, email, and face-to-face interactions.
- Sound organizational abilities with the capability to prioritize tasks.
- Commitment to meeting Service Level Agreements (SLAs) regarding response and resolution times.
- Willingness to pursue relevant qualifications and accreditations.
Responsibilities
- Provide exceptional customer service to external clients, including senior-level support.
- Act as an escalation point for 1st line and 2nd line service desk engineers when necessary.
- Contribute proactively to projects and implementation, which involves liaising with clients and colleagues.
- Troubleshoot technical problems through telephone support, remote access, and on-site visits.
- Mentor technical colleagues both on an ad hoc basis and through planned sessions.
- Engage in server, storage, and network builds, including configuration and installation.
- Maintain diligent documentation and effective time-keeping.
Description
At Lyon Tech, we pride ourselves on being a dynamic and fast-growing managed IT services provider to the creative sector, based in London. We currently support over 4,000 users across more than 100 companies in 15 countries. Our culture values our people and our commitment to excellence, making us reliant on teamwork and collaboration. We offer a full-time position with working hours set at 40 hours a week during standard business hours, from Monday to Friday. Our office is located in London (Fenchurch Street), and we provide a competitive package that depends on experience, including an annual leave allowance of 22 days (increasing to 25 days over the first 3 years). Employees also benefit from monthly team events, continual professional development plans, and numerous social activities. We receive a high volume of applications and aim to respond to all candidates, although we may not be able to do so for every applicant.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2643 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Barques, Oakford Technology Ltd, HM Land Registry, VICTVS, Camden Group, Cirrus Technology Solutions, magic42 Limited among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 83 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.