3357 IT & Software Developer jobs in the UK
Second Line Support Engineer
£30,000 - 37,000
Logic recruiting
Hookstone Avenue, Harrogate
£30,000 - 37,000
Requirements
Must:
- Microsoft AZ-700 & ITIL Certification (Mandatory)
- At least 2-3 years in a 2nd Line or Field Support role within an ITIL-aligned environment
- Proven experience in providing IT support within an MSP or corporate environment
- Strong knowledge of computer networking concepts including LAN, DNS, DHCP, VPNs, firewall configuration, TCP/IP protocols, and TCP connections
- Hands-on experience with operating systems such as Windows (including Windows Server), macOS, and Linux distributions
- Familiarity with Active Directory management and tools like Heimdal RMM & Security
- Understanding that ITIL is a framework focused on outcomes and user journeys
- Ability to translate technical language into plain English for non-technical staff
Responsibilities
- Provide high-level 2nd line support across multiple sites, covering O365, Active Directory, Networking (VLANs/Patching), and Hardware (Laptops, Mobile, VoIP)
- Act as the face of IT on-site, ensuring that every interaction adds value and maintains high employee sentiment (XLAs)
- Work closely with the Problem Management team to identify recurring site issues and implement permanent fixes rather than band-aid solutions
- Document site-specific nuances and create How-To guides
- Assist with infrastructure refreshes, site migrations, and new hardware rollouts
Description
We are a growing company located in Harrogate, with field service throughout Yorkshire. As we expand our team, we seek a proactive 2nd Line Field Engineer who values user experience alongside technical resolution. By applying ITIL 4 principles, you will not only troubleshoot but also improve security awareness and build stronger relationships with users. Join us on this journey to enhance the service value chain and positively impact our clients experience.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3357 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Bluefruit Software Limited, OKTO Integrated Services, EG Group, Roots Plants, Cirrus Nexus, Leger Shearings Group, Treloar School & College among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 95 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.