2711 IT & Software Developer jobs in the UK
Senior Service Designer
£15,000 - 20,000
Logic Managed Services Ltd
Petworth Road, London
£15,000 - 20,000
Requirements
Must:
- Proven experience as a Service Designer, with a strong portfolio demonstrating expertise in journey mapping and service design.
- Experience working in financial services or another consumer-regulated industry.
- Deep understanding of customer-centric design principles and methodologies.
- Familiarity with regulatory requirements in the financial services sector, particularly Consumer Duty.
- Strong analytical skills and the ability to translate research findings into practical design solutions.
- Excellent communication and stakeholder management skills.
- Proficiency in service design tools and software.
- Ability to work collaboratively in a cross-functional team environment.
- Bachelors or Masters degree in Service Design, Interaction Design, or a related field.
- Certification in relevant service design methodologies or tools.
Responsibilities
- Lead the design and mapping of current end-to-end customer journeys, accurately reflecting how customers experience our services today.
- Collaborate with business owners to integrate their processes and impact on the customer experience into journey maps.
- Use customer research and triangulate with other sources of operational and management information to inform journey mapping and identify customer and business outcomes as well as opportunities for improvement.
- Collaborate with cross-functional teams to develop and design solutions that address identified pain points and enhance the future state customer journeys.
- Support governance and reporting related to Consumer Duty, ensuring all designs meet regulatory standards.
- Work closely with product teams to inform and prioritise the product roadmap based on service design insights.
- Present findings and recommendations to senior stakeholders, translating complex design concepts into actionable insights.
Description
We are a global financial services client looking for a Senior Service Designer to join our Customer Journey team. This home-based position will occasionally require on-site visits to our UK locations. We offer a six-month contract with flexible day rates. This role will provide you with the opportunity to shape our service design and improve customer experiences responsibly. You will be welcomed into a collaborative environment where your expertise will be valued as we strive towards delivering excellent customer and business outcomes.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find UX, UI Designer salaries in the UK here.
How many UX, UI Designer jobs are in the UK?
Currently, there are 2711 UX, UI openings. Check also: Figma jobs, Sketch jobs - all with salary brackets.
Is the UK a good place for UX, UI Designers?
The UK is one of the best countries to work as a UX, UI Designer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for UX, UI Designer jobs in the UK?
Yellowbrick Data, Circuit Mind, The Scouts Association, Bluefruit Software Limited, Arctic Shores, SwapTix, UKTL among others, are currently hiring for UX, UI roles in the UK.
The company with most openings is Experis as they are hiring for 85 different UX, UI Designer jobs in the UK. They are probably quite committed to find good UX, UI Designers.
The company with most openings is Experis as they are hiring for 85 different UX, UI Designer jobs in the UK. They are probably quite committed to find good UX, UI Designers.