Technical Application Service Specialist

- Applied Cloud experience with Dev-Ops pipelines in a Data Engineering context - Management skills with demonstrable experience in IT Operations or Service Management in a run/support environment - Good understanding of ITIL processes, especially Incident, Problem and Change - Critical Thinking to identify strengths and weaknesses of alternative solutions - Ability to act as the main point of contact for incidents, ensuring timely resolution and communication - Strong service attitude and ability to remain calm in high-pressure situations - Self-starter with an organised and methodical approach to problem-solving - Ability to coordinate problem management efforts and implement permanent fixes - Maintain and improve runbooks, support documentation, and operational procedures - Lead daily standups and operational reviews for team alignment - Contribute by finding opportunities for automation or self-service - Ensure alignment with service level agreements, performance indicators, and compliance - Clear communication and interpersonal skills for engaging with users of diverse technical skill levels - Effective time management skills with the ability to work on multiple tasks simultaneously