Senior Business and Data Analyst

- Independently understand, design, and map end-to-end customer journeys (internal and external), integrating insights from data, processes, and systems. - Lead on customer journey and process mapping (e.g., using Visio or similar tools). - Interpret complex detail and data, incorporating them into migration, cutover approaches, and customer treatment strategies. - Continually evaluate journey effectiveness from both customer and business perspectives. - Display a continuous improvement mindset, identifying and implementing enhancements to customer journeys and business processes. - Promote customer-centricity and positive values within the team. - Consider opportunities to optimise or automate backup tool migration processes. - Coordinate and build alignment across teams and functions to ensure seamless customer experiences. - Work closely with integrators, product owners, and third-party suppliers to manage complex dependencies, planning, and delivery. - Facilitate resolution of conflicting views and manage complex stakeholder relationships. - Ensure the complex landscape in which the Backup & Recovery Lab operates is reflected in the analysis and engagement activity that is performed. - Demonstrate complex data analytical capability, understanding the role of data in customer journeys and migrations. - Use data tools (e.g., Excel; SQL desirable) to implement controls and ensure safe, accountable data use. - Support technology and process integration, especially in complex migration or transformation contexts (e.g., finance, payments, digital assets). - Exhibit capability to manage large, complex datasets to drive informed decision making. - Develop and maintain effective stakeholder relationships, communicating plans and progress clearly. - Translate complex customer requirements into actionable product deliverables. - Influence without authority, working collaboratively within cross-functional teams. - Produce simple, consumable outputs (e.g. via complex datasets) that drive clear outcomes and can stand up to close scrutiny.