3165 IT & Software Developer jobs in the UK
IT Intraday and Scheduling Analyst
£28,000 - 28,000
Littlefish
Plumptre Place, Sneinton
£28,000 - 28,000
Requirements
Must:
- Strong IT skills, including Microsoft 365, Excel and Word
- The ability to produce, interpret and present clear management information
- Excellent communication and interpersonal skills
- Confidence handling data and identifying meaningful patterns
- Proven organisational skills, with the ability to manage competing workloads when required
- Strong analytical, mathematical and statistical capability
- High attention to detail and a process-driven approach
- (Preferred) Experience in real-time monitoring or workforce management
- (Preferred) Experience in outsourced or IT service provider environments
- (Preferred) Familiarity with RingCentral or NICE InContact systems
- (Preferred) Familiarity with Centrical Gamification platform
- (Preferred) Experience with Power BI
- (Preferred) Awareness of Working Time Directive or Health & Safety legislation
Responsibilities
- Create schedules aligned to predicted demand
- Monitor real-time performance and react quickly to trends or anomalies
- Analyse the previous 24 hours to understand variance and improve forecast accuracy
- Track schedule adherence using NICE Workforce Management and escalate when needed
- Maintain Service Desk Engineer schedules to ensure operational coverage
- Manage WFI rules to maintain SLA performance
- Produce intraday, daily, weekly and monthly reporting for leaders and stakeholders
- Support the upkeep of our telephony platform, ensuring skills, profiles and channels remain accurate and effective
- Support the upkeep of our Gamification platform, ensuring we deliver relevant learning content and incentivise our Service Desk Engineers in their performance
Description
At Littlefish, we are seeking an Intraday & Scheduling Analyst to join our vibrant team in Nottingham or Sheffield (Hybrid). This role is pivotal within our Service Desk team as we grow and evolve. We offer a salary of up to £28,000, along with a healthcare cash plan, a referral bonus scheme, access to our LinkedIn Learning platform, and a casual dress policy. Our company values of high performance, passion, and a can-do attitude drive us. We believe in a diverse and inclusive environment where everyone can thrive and be themselves. If you are passionate about making a real difference and working with a dynamic team, we would love to hear from you.
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You can find Business Specialist salaries in the UK here.
How many Business Specialist jobs are in the UK?
Currently, there are 3165 Business openings. Check also: Project-Manager jobs, Product-Manager jobs, CRM jobs - all with salary brackets.
Is the UK a good place for Business Specialists?
The UK is one of the best countries to work as a Business Specialist. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for Business Specialist jobs in the UK?
Arctic Shores, Bluefruit Software Limited, BTL IT Solutions Ltd., Roots Plants, Leger Shearings Group, Flowmotion, eonnext among others, are currently hiring for Business roles in the UK.
The company with most openings is Experis as they are hiring for 95 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.
The company with most openings is Experis as they are hiring for 95 different Business Specialist jobs in the UK. They are probably quite committed to find good Business Specialists.