Service Architect - Farnborough

- Proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments. - Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master). - Demonstrable experience in designing and implementing service models within large programmes. - Agile delivery methods experience, particularly Scrum and SAFe, including active participation in ceremonies and backlog refinement. - Experience creating Service Design Packages and contributing to Operational Acceptance Criteria. - Ability to create compelling text for PQQ and bid activity. - Development of cost models for new business. - Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels. - Strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning. - Experience working within cross-functional, multidisciplinary teams including engineering, cyber security, and programme teams. - Good understanding of enterprise IT technologies, infrastructure components, platforms, and business processes. - Highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation. - Experience in large scale outsourcing bid responses, particularly government model contracts. Desirable: - ITIL 4 Managing Professional or ITIL Expert certification. - Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). - Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent.