Service Architect

I am looking for a candidate who has experience in designing full end-to-end service solutions in large-scale enterprise environments. A good understanding of enterprise IT technologies, infrastructure components, platforms, and business processes is essential. You should be highly experienced and qualified in service management frameworks (ITIL, IT4IT) and their practical implementation, with experience in large-scale outsourcing bid responses, particularly government model contracts. The ideal candidate must have proven experience as a Service Architect, Service Designer, or Service Transition Lead within complex IT delivery environments. Strong working knowledge of the ITIL framework (working towards or having achieved ITIL 4 Master) is required. You should possess demonstrable experience in designing and implementing service models within large programmes, as well as agile delivery methods, particularly Scrum and SAFe. You will need to demonstrate the ability to create Service Design Packages and contribute to Operational Acceptance Criteria, alongside creating compelling text for PQQ and bid activity. Development of cost models for new business is also crucial. Excellent interpersonal skills to engage technical and non-technical stakeholders at all levels are needed, along with strong analytical and documentation skills, including gap analysis, risk assessment, and transition planning. Experience working within cross-functional, multidisciplinary teams – including engineering, cybersecurity, and programme teams – is required. It is desirable for the candidate to have ITIL 4 Managing Professional or ITIL Expert certification, experience working in secure or regulated environments (e.g., central government, finance, defence, healthcare), and familiarity with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalents.