ERP Support Specialist

- Serve as the subject matter expert for the day-to-day operation and maintenance of the ERP platform. - Conduct in-depth investigation and resolution of system issues, including data integrity problems, workflow failures, and user permission inquiries. - Manage technical escalations, system updates, and third-party vendor relationships. - Translate functional business requirements into effective system configurations or enhanced processes. - Partner with stakeholders in Sales, Finance, Operations, and Warehouse teams to optimise their application usage. - Identify opportunities for and lead the implementation of minor system optimisations, automation, and process refinements. - Provide robust support for other critical business systems utilised across the organisation. - Maintain integration points between the ERP and associated systems (e.g., Accounting, CRM, Inventory tools). - Maintain accurate and clear technical documentation covering processes, configurations, and application architecture. - Act as the escalation point for complex technical or application-related incidents. - Deliver professional, timely, and user-centric support to all staff. - Cultivate effective relationships across departments, establishing yourself as the go-to partner for application support. - Develop and deliver training and onboarding materials for new and existing ERP users. - Offer expertise and support for the Microsoft 365 environment (Teams, Outlook, SharePoint, OneDrive). - Manage user accounts and licensing within Active Directory and Azure AD. - Contribute to broader service desk functions, including basic endpoint troubleshooting, access control, and IT compliance checks. - Participate in IT project delivery, focusing on software upgrades, new system rollouts, and integration initiatives. - Perform root cause analysis on persistent problems to recommend and implement lasting solutions. - Stay current with emerging ERP technologies and identify ways to enhance user satisfaction and system capability.