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IT Support Team Leader
£35,000 - 40,000
LJ Recruitment
Nesfield Road, Broxbourne
£35,000 - 40,000
Requirements
Must:
- Proven experience in IT support at 2nd or 3rd line level, with prior team leadership or supervisory experience.
- Strong technical knowledge of Windows operating systems, Microsoft 365, networking, and common business applications.
- Experience supporting both onsite and field-based IT environments.
- Excellent communication, organizational, and problem-solving skills.
- Ability to lead by example in a fast-paced, customer-focused environment.
- A proactive and professional approach with a passion for delivering outstanding IT service.
Responsibilities
- Lead and support a team of onsite IT Support Technicians and Field Engineers.
- Provide advanced 2nd and 3rd line technical support across a wide range of hardware, software, and networking environments.
- Oversee the day-to-day running of the service desk and field operations, ensuring SLAs and KPIs are consistently achieved.
- Act as the primary escalation point for complex incidents and problem resolution.
- Monitor and manage ticket queues, ensuring accurate logging and timely updates.
- Mentor and develop team members, promoting continuous improvement and knowledge sharing.
- Assist with project delivery, system upgrades, and infrastructure maintenance when required.
- Maintain clear communication with clients and internal stakeholders, ensuring exceptional customer satisfaction.
Description
We are a growing IT services provider located in Broxbourne, seeking an experienced and proactive IT Support Team Leader to manage our onsite and field-based support team. This is an exciting opportunity for a hands-on IT professional with strong technical expertise across 2nd and 3rd line support to play a key role in leading service delivery and driving operational excellence. As the IT Support Team Leader, you will oversee a small team, ensuring clients receive timely and effective technical support. You will act as the main escalation point for complex technical issues, manage workloads and priorities, and foster a collaborative, high-performance culture within the team. This is a fully office-based role, ideal for someone looking to take ownership of a small, dynamic team and contribute to the continued growth and success of a well-established service provider. The salary for this position ranges from £35,000 to £40,000 per annum, with standard hours from Monday to Friday.
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You can find IT Manager salaries in the UK here.
How many IT Manager jobs are in the UK?
Currently, there are 2638 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the UK a good place for IT Managers?
The UK is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the UK?
MastarRec, Client Server, client server, HM Land Registry, Mas & Pas Limited, Core-Asset Consulting, ApplianSys among others, are currently hiring for Manager roles in the UK.
The company with most openings is Experis as they are hiring for 77 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.
The company with most openings is Experis as they are hiring for 77 different IT Manager jobs in the UK. They are probably quite committed to find good IT Managers.