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1st Line Support Engineer
£28,000 - 28,000
LIMA Networks
Pacific Way, Salford
£28,000 - 28,000
Requirements
Must:
To succeed in this role, I am looking for someone with experience in Active Directory, Office 365 administration, Microsoft Intune, Microsoft Teams, Group Policy, and basic network and hardware diagnostics. It's also important to have knowledge of anti-virus tools, end-user security, and Service Desk procedures, such as new starter processes. Familiarity with the ITIL framework or its principles would be an added advantage.
Responsibilities
In this role, I will count on you to:
- Respond to first-line support queries via telephone and the Service Desk ticketing system, ensuring prompt and effective issue resolution.
- Diagnose, troubleshoot, and resolve end-user issues in alignment with our agreed Service Level Agreements (SLAs).
- Assist with hardware deployments, including desktops and laptops, to ensure smooth rollout and configuration.
- Onboard new customer assets into the On Demand Service Desk, maintaining accurate records and system updates.
- Coordinate with suppliers and third parties for hardware replacements and customer application escalations, ensuring timely resolutions.
- Maintain comprehensive and real-time documentation for all service tickets, from initial logging to closure, to uphold service transparency and efficiency.
- Escalate critical issues to the Service Desk Coordinator and Team Lead, ensuring proactive communication and resolution.
- Deliver exceptional customer service, fostering positive client relationships and ensuring high satisfaction levels.
Description
We are looking for a proactive and customer-focused 1st Line Support Engineer to join our dynamic Service Desk team, supporting the delivery of our newly launched On Demand Service Desk offering. This innovative service provides comprehensive IT support, combining reactive incident resolution with proactive change management. You will play a key role in enhancing the end-user experience by supporting employees' onboarding, managing Microsoft 365 environments, and partnering with our customers' internal IT teams.
This hybrid role follows a 07:00 to 19:00 shift pattern, with on-site days at our Salford Quays office from Monday to Wednesday, and the flexibility of working from home on Thursdays and Fridays.
Joining our team comes with a range of benefits designed to enhance your work experience and well-being, including 25 days of holiday (pro-rated for part-time employees), the option to buy or sell 5 days' leave each year, an additional paid day to celebrate your birthday, life assurance coverage at 4 times your annual salary, access to Medicash from day one, ongoing training and development opportunities, enhanced maternity, paternity, and adoption pay after two years of service, confidential counseling and support services, and salary sacrifice schemes. You will also have the opportunity to engage with your colleagues through team-building activities and events and benefit from guaranteed prime view seats for events at the AO Arena.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 1062 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
u-blox, ApplianSys, Core-Asset Consulting, onebillion, Unisys, Cencora, Defaqto among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.