Head of Technical Services

- Lead, build, and develop the Technology & Services function, including solution architecture, engineering, ITSM, project management, service delivery, and field services. - Define clear service lines, SLAs, commercial models, and delivery processes. - Own departmental P&L, ROI, resource utilization, and scalable growth. - Act as a key member of the Senior Leadership Team. - Own end-to-end IT Service Management across customer-facing services, including service desk, incident/change management, asset and device management, and continual improvement. - Manage the full services portfolio (managed services, professional services, support, field engineering, DaaS, and managed print). - Build and govern a UK and international field services and subcontractor network. - Lead service commercials, tenders, renewals, and reviews, supporting sales with solution scoping and margin management. - Lead pre- and post-sales solution architecture across core hardware, software, and integrated technologies. - Own systems integration for complex, hardware-led and bespoke solutions from design through deployment and support. - Establish and grow systems integration capability, including kiosks and integrated platforms. - Define and deliver the technology and software roadmap aligned to key industry sectors. - Own senior technical relationships with strategic vendors and partners. - Lead evaluation, testing, and onboarding of new technologies and manage demo and proof-of-concept environments. - Act as a trusted technical advisor to customers, working closely with sales on solution development and innovation. - Lead customer technology showcases, experience center strategy, and technical evangelism. - Provide leadership for internal IT, systems, integrations, automation, and practical AI enablement initiatives.