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Software Support Analyst
65,000 - 91,000 GBP
LA International Computer Consultants Ltd
Victoria Square, Birmingham
65,000 - 91,000 GBP
Requirements
Must:
- I require an understanding of ITIL processes, including incident management, change management, and problem management while adhering to strict SLAs.
- You should possess the ability to understand business logic, technical tools, and demonstrate analytical thinking.
- I expect you to have knowledge of application design and development, including agile methodologies, application and database design, and infrastructure technologies.
- An understanding of application backup, restores, and the application Disaster Recovery (DR) process is necessary.
- Experience with web services, distributed systems, and web application development is essential.
- Previous experience in incident and service request resolution using Service Management Tools is required.
- I value an appreciation of application languages and technologies such as SQL, HTML, .NET, C#, and IIS hosting.
- Additionally, experience with Elasticsearch or a NoSQL document store and administering multiple monitoring systems such as Kubernetes, Grafana, and Elastic Cloud is beneficial.
- A strong background in all aspects of database technology is essential, along with experience in writing and executing complex SQL queries.
- Familiarity with stored procedures, views, functions, and SQL jobs for Microsoft SQL databases is important.
- You should have experience utilizing appropriate ITIL-based Incident, Problem, and Change Management processes and procedures to support and maintain applications.
Technologies
Active Directory
C#
ITIL
MS-SQL
Responsibilities
- You will monitor components such as web servers, application servers, log files, disk space, and MS-SQL databases.
- I would like you to serve as a point of escalation for all application-related issues.
- Working as part of a second-line support function, you will follow incident management through to incident resolution.
- I expect you to apply your problem-solving skills, leveraging previous experiences to tackle new challenges while working towards root cause analysis.
- Collaboration with third-party suppliers, stakeholders, and departmental ICT teams will be necessary to assist in delivering patch/release of applications while also coordinating vendor support.
- You will maintain middleware technologies including IIS, MS-SQL Server, Active Directory, ASP, and .NET—this includes troubleshooting, performance tuning, basic querying, and resolving bottlenecks.
- I want you to work on cloud and container technologies, particularly with Kubernetes.
- Design, development, testing, and deployment of Tableau dashboards will be part of your role.
- You will conduct report writing using tools like PowerShell, JavaScript, HTML, and SQL.
- Daily support of COTS and web-based software applications is expected, with a strong focus on problem-solving.
- Maintaining a strong customer focus, you must understand the needs of both internal and external customers and keep these in mind when taking actions or making decisions.
Description
- Previous experience working in a 2nd Line Application Support role is desirable.
- I value ITIL v3/4 Foundation certification and certification in Tableau as additional qualifications.
- Due to the nature and urgency of this position, I welcome candidates who hold or have held high-level security clearance in the past to apply.
- Please be aware that successful applicants will be required to obtain security clearance before appointment, which may take a minimum of 18 weeks.
- At LA International, we are a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as either an IT Consultancy or as an Employment Business & Agency, depending on the specific nature of the work. We welcome applications from all sections of the community and from individuals with diverse experience and backgrounds.
- I am proud to mention that LA International has received numerous awards, including the Recruiter Awards for Excellence, Best Public Sector Recruitment Company, and the prestigious Queen's Award for Enterprise: International Trade, for a second consecutive period.
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The company with most openings is DataAnnotation as they are hiring for 53 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 53 different Support Engineer jobs in the UK. They are probably quite committed to find good Support Engineers.