Second Line Technical Support Engineer

- I require at least two years of experience in a similar role. - Experience with some or all of the following technologies: Microsoft Windows Desktop / Server Operating Systems, MS Office Suite 2013/2016, Exchange, Skype for Business, Teams Telephony, Active Directory, Firewalls (Palo Alto), Citrix XenApp, Office 365, VMWare, vSphere, Hyper-V, SAN, Zerto, Citrix, SQL Server, Aruba/Airohive Wireless, and PRTG network monitoring. - I need someone who understands virtualization practices from a build, install, configure level through to standard support. - A good grasp of TCP/IP networking is essential. - The ability to install and decommission a range of hardware, including laptops, printers, PCs, monitors, servers, and racks is necessary. - Excellent communication skills (in person, over the phone, and in writing) and a strong command of English are essential. - I look for a personable candidate who can build rapport with both the internal IT team and client IT departments. - The ideal candidate should be capable of quickly learning new customer networks; training and time will be provided, but adaptability is a must. - Attention to detail and punctuality are crucial attributes. - A strong academic background, including a bachelor’s degree or related IT qualifications, is highly desirable but not essential. - This role will be based in our Chertsey office (with occasional travel to client sites). - A full UK Driving License is essential for the role. - Please note that all technical staff will undergo a thorough aptitude and technical test during the interview process.