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First Line Technical Support Engineer (Shift Patterns)
30,000 - 30,000 GBP
Krome Technologies Ltd
Windsor Street 3, Chertsey
30,000 - 30,000 GBP
Requirements
Must:
- 1 to 2 years of professional experience in a similar role, or a recent college/university graduate seeking a great first step in an IT career.
- Experience with or understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, and antivirus software.
- Some experience using a ticketing system or working to SLAs is advantageous.
- Great communication skills, both in person and via telephone; excellent written and spoken English is essential.
- Personable, with the ability to build rapport with multiple teams of IT technicians.
- Ability to integrate within both the Krome technical team and client IT departments.
- Punctual and thorough worker with astute attention to detail.
- Any IT qualifications are a plus, but not essential.
- Valid UK driving licence is essential.
Responsibilities
- Join our 24x7 Support Team as a First Line Technical Support Engineer and be a part of a technically strong, fun, and dynamic team.
- Handle hands-on problem solving and troubleshooting across a variety of hardware and software matters.
- Adapt quickly to a variety of challenges and work hard to meet customer expectations and satisfaction.
- Work independently to solve various technical challenges while receiving training through teamwork and Microsoft qualifications.
- Availability to travel to client sites, including London and other locations when needed.
- Follow shift patterns covering our 24x7 helpdesk, with blocks of 4 days or 4 nights of work, followed by 4 days of rest.
Description
We are Krome Technologies, a dynamic, people-first technology consultancy delivering a wide range of IT services and solutions across all industry sectors. Our core focus is to assist clients in achieving their business goals through relevant and forward-thinking technology solutions. With a commitment to passion, integrity, and success, we act as a trusted business partner to advise on how appropriate technology advancements can help meet current and projected business demands. We pride ourselves on fostering a strong culture of Community, Confidence, and Integrity among our talented employees.
The compensation package includes a salary range of £21,000 - £30,000 (depending on experience), along with a £4,000 shift allowance. Additional benefits include a flexible annual leave package, employer pension contribution, employee assistance program, and more. We embrace diversity and are committed to creating an inclusive work environment free from discrimination, treating all employees with dignity and respect. We value merit, competence, performance, and business needs in every aspect of employment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 706 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Extension Hub, Equator, Core-Asset Consulting, AWE, DataAnnotation, Fynity, ApplianSys among others, are currently hiring for Support roles in the UK.
The company with most openings is DataAnnotation as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is DataAnnotation as they are hiring for 52 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.