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Customer Success Administrator
£25,000 - 25,000
Kortext
Oxford Road, Bournemouth
£25,000 - 25,000
Requirements
Must:
- Strong communication and interpersonal skills, with the ability to build rapport.
- Basic understanding of Microsoft Office Suite and the ability to learn new systems.
- An interest in digital education technology and operations.
- Organisational and time management skills.
- A collaborative and proactive attitude.
- Willingness to take on feedback and continuously improve.
Desirable:
- Experience using Salesforce or similar CRM systems.
- Previous exposure to customer service, support desks, or digital platforms.
- Understanding of GDPR principles.
Responsibilities
As a Customer Success Administrator, you will be responsible for supporting a core customer by managing the systems, processes, and tools essential to their day-to-day operations. You will provide responsive support to end users, retail stores, and internal teams to ensure smooth service delivery while maintaining high service standards and operational efficiency across all touchpoints. Your key responsibilities will include:
- Liaising and building rapport with Kortext customers, answering day-to-day queries.
- Learning core features of the Kortext platform, including Fusion and Study+.
- Assisting with testing and troubleshooting tickets across various platform functions.
- Understanding and supporting user admin tasks such as password resets, account updates, and usage tracking.
- Gaining familiarity with our provisioning processes for the core customer.
- Building an understanding of Kortext mobile and desktop apps and their limitations.
- Learning key Salesforce workflows including case management, queues, and dashboards.
- Adhering to GDPR protocols.
- Maintaining accurate records and following best practices in ticket resolution.
Description
We offer flexible working hours, ideally 30 to 37.5 hours per week, from Monday to Friday between 13:00 and 21:30. This role is a 3-month fixed-term contract over the summer, with flexibility on dates and the potential for return during Christmas and Easter based on business requirements and term dates. Initial training will be conducted on-site at our Bournemouth office, but some duties can be performed remotely, and we’re open to discussing a schedule that accommodates your needs. As a fast-growing tech business in the education sector, we partner with over 100 UK universities and many more worldwide. Our mission is to support universities in educating the next generation of difference-makers. We start our employees off with 26 days of holiday plus eight bank holidays, with a possibility to increase to 28 days after five years. Our office, located close to the beach, offers a collaborative culture with various learning and development opportunities. At Kortext, we are committed to equality and inclusivity in the workplace and encourage individuals from all backgrounds to apply. We also recognize the uniqueness of our candidates and encourage discussions about any reasonable adjustments needed during the hiring process or employment.
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