IT Technician

- Good communication skills – personable, confident and able to explain technical issues clearly to non-technical users - Good time management – able to balance multiple tasks and prioritise accordingly to meet IT deadlines - Team working – ability to work closely with other junior/senior technicians - Comfortable following instructions and asking questions when unsure - Positive attitude and keen to learn while on the job - Hands-on, not shy to get under desks, run cables etc. - Passion for technology and IT in general with a willingness to learn new systems, tools and technologies - Demonstrable interest in IT and technology, either through education, apprenticeship or hands-on experience - Basic computer hardware knowledge (PCs, laptops, monitors and printers) - Familiarity with Windows 11 and/or macOS - Basic understanding of networking concepts (Wi-Fi, Ethernet, internet connectivity) - Awareness of IT security best practices (password policies, antivirus, data protection) - Microsoft 365 user-level knowledge (Outlook, Teams, Word and Excel) - Good troubleshooting and problem-solving skills - Ability to communicate technical information clearly to non-technical users - Must hold a driving license and have transport due to location and travel between sites - Around 1 year of IT support experience (desirable) - Experience in an IT support or helpdesk environment (desirable) - Familiarity with Windows Server (desirable) - Experience with OS updates, patches and restart procedures (desirable) - Basic Microsoft 365 administration (user creation, Exchange administration etc.) (desirable) - Experience configuring laptops and desktops in a business environment (desirable) - Relevant IT qualification or completed apprenticeship (desirable)