Business Analyst

As our Lead Business Analyst, you will: - Define operational objectives and enhance business functions to identify opportunities for growth or address pain points. - Aim to improve interactions across all channels, ensuring a seamless experience for our members. - Design and test new customer journeys and the associated system workflows, while identifying and defining project deliverables. - Collaborate with key stakeholders to manage expectations and guide the incremental change process. - Research and recommend technologies or suppliers to aid in the delivery of solutions, and build relationships with supporting third parties. - Support colleagues in articulating their needs and ideas through appropriate formats like use cases, user journeys, and user stories. - Serve as the "voice of the member," advocating for enhancements to member experiences. - Communicate effectively across project teams to prioritize and deliver projects, breaking down complex processes into manageable steps. - Accelerate project implementation by supporting developers during sprint cycles and addressing queries or issues. - Oversee successful User Acceptance Testing and ensure product adoption within the business. - Utilize your understanding of data models and CRM functionalities to extract and analyze data, aiding decision-making and problem-solving. - Construct workflow diagrams to reflect existing or modified processes, assist with backlog prioritization, and document user requirements.