2907 IT & Software Developer jobs in the UK
Requirements
Must:
- Confident and clear in delivering support over the phone
- Strong communication and interpersonal skills—clear, friendly, and professional with both technical and non-technical users
- Customer-focused with a positive, can-do attitude
- Eager to learn and take feedback to improve technical and service delivery skills
- Organised and dependable—able to manage tasks and follow through on commitments
- A collaborative team player who supports colleagues and contributes to shared goals
- Previous experience in a customer service or IT support role is preferred (can include internships, helpdesk placements, or apprenticeships)
- Demonstrates a logical and analytical approach to diagnosing technical issues
- Familiarity with Windows OS, Microsoft 365 applications (Outlook, Teams, Word, etc.), and general IT troubleshooting
- Understanding basic networking concepts (e.g., IP addresses, Wi-Fi issues, VPNs) is beneficial
- Experience working with ticketing or helpdesk systems is a plus
- Ability to follow processes, prioritise tasks, and maintain accurate records
- A genuine interest in IT and a desire to learn and grow within a technical support environment
Responsibilities
- Respond to incoming support requests (phone, email, and ticketing systems)
- Log, categorise, and prioritise tickets following agreed SLAs
- Provide first-line technical support for everyday IT issues, including password resets, software errors, printing problems, and basic hardware troubleshooting
- Assist in resolving issues with email, internet connectivity, remote access, and desktop configuration
- Work closely with senior engineers to escalate complex incidents
- Communicate regularly with users and customer-based IT teams
- Support user onboarding tasks
- Maintain accurate ticket records and internal documentation
- Identify patterns in recurring issues and escalate for further investigation
- Contribute to a culture of excellent customer service and teamwork within the service desk
Description
We are looking for a Service Desk Associate / 1st Line Support to join our team in Mansfield. This hybrid role requires you to be in the office one day a week for meetings. We offer a competitive salary of £25,000 - £27,000 plus an on-call allowance, and you will work 37.5 hours a week, Monday to Friday, with one on-call weekend in three. We are committed to your personal and professional development, striving to help you grow to your potential in a friendly and inclusive culture. The role focuses on delivering a positive support experience to our external customers by resolving day-to-day IT issues and service requests.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2907 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
City of Lincoln Council, Mas & Pas Limited, The Scouts Association, Zonal Retail Data Systems Limited, FCDO Services, OpenWorks Engineering, B&Q among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 99 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.