2027 IT & Software Developer jobs in the UK
Technical Support Analyst, 2nd Line
£30,000 - 30,000
Kinetech Recruitment
East Road, UK + Remote (UK)
£30,000 - 30,000
Requirements
Must:
- Prior experience in 2nd Line roles, where you troubleshoot and resolve software and hardware issues, not just triage problems.
- Strong troubleshooting skills with Windows operating systems.
- Confident communicator across phone, email, and face-to-face.
- Customer-focused, adaptable, and comfortable working in a fast-changing setting.
- Ability to prioritize and manage multiple tasks.
- Strong working knowledge of M365, Admin Centre Management for Teams, Exchange, SharePoint, Azure, Active Directory, and Intune.
- Understanding of ITIL or similar IT Service Management frameworks.
Desirable:
- Experience troubleshooting applications (web, client, mobile, SaaS).
- Database or data support experience (SQL / Microsoft Dynamics / D365).
- PowerShell scripting (reading/editing).
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Responsibilities
- Take ownership of incidents and service requests, ensuring timely resolution.
- Build hardware (laptops, tablets, phones) using Intune and PowerShell.
- Support device management and application deployment using Intune.
- Manage user accounts, permissions, onboarding, and offboarding.
- Install, configure, and maintain end-user software and applications, including Microsoft applications such as Teams, Exchange, SharePoint, and other SQL-based business applications.
- Troubleshoot SQL-based applications and APIs.
- Contribute to the IT knowledge base and share best practices.
- Assist with the adoption and support of new technologies.
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Description
We are a growing organization seeking a Technical Support Analyst to join our busy IT Support team. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys delivering high-quality technical support to users across the business in a varied role. With first-line tasks largely automated, this position will focus primarily on 2nd Line support, with opportunities for 3rd Line and Server support for those eager to step up. If you’re an established 2nd Line Engineer ready to take on more, we encourage you to apply today for an immediate CV review.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2027 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Nexus Vehicle Rental, Zonal Retail Data Systems Limited, eco-i Limited, Together, Prodigy IT Solutions, Blackbird Corporate Ltd, MastarRec among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 82 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.