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IT Support Engineer
£25,600 - 26,000
Key Recruitment Limited
Canal Bank, Waterlooville
£25,600 - 26,000
Requirements
Must:
- Strong customer focus and a commitment to delivering high-quality service.
- Confident, self-motivated, and able to work under pressure.
- Excellent verbal and written communication skills.
- Collaborative team player with a willingness to share knowledge.
- Keen to contribute to process improvements and service quality.
- Familiarity with ITIL processes and Cyber Essentials frameworks is an advantage.
Responsibilities
- Serve as the first line of support for all incoming incidents and service requests.
- Carry out initial investigation and troubleshooting of software issues and system errors.
- Assess and prioritise incidents based on severity and business impact.
- Keep customers informed throughout the triage process with regular updates and clear expectations.
- Capture and document common issues and solutions to build a stronger internal knowledge base.
- Monitor performance logs and system alerts to identify and flag potential issues before they escalate.
- Escalate critical incidents promptly to management and relevant stakeholders.
- Support post-incident reviews by helping to identify root causes and suggest preventative actions.
Description
We are looking for a proactive and skilled Triage Engineer/IT Helpdesk to join our busy helpdesk team based in Waterlooville. In this role, you will act as the initial point of contact for all customer queries. Your responsibilities will include responding to incoming tickets via phone and email, delivering first-line fixes where possible, escalating issues appropriately, and tracking daily tasks to ensure they are completed within agreed service levels. This is a permanent, full-time position with a salary of £26,208.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 2091 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
MastarRec, Mas & Pas Limited, RHP, BAE Systems, Core-Asset Consulting, ApplianSys, u-blox among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 71 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 71 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.