3258 IT & Software Developer jobs in the UK
Application Support Specialist
£32,000 - 72,000
Key Partnership Recruitment Limited
High Street 51, Bath
£32,000 - 72,000
Requirements
Must:
- B2B SaaS Application Support / Technical Support / Customer Support experience
- Experience in software or platform support environments with SLAs and ticketing systems
- Familiarity with financial software, FinTech, or other business-critical systems (desirable, not essential)
- Strong customer focus with excellent written and verbal communication skills
- Comfortable handling unresolved customer issues and under investigation cases
- Ability to explain technical or complex issues to non-technical users
- Motivated to learn and take initiative
- Technically curious, though not required to be a developer
- Knowledge of SQL and experience with ticketing systems like Zendesk/Jira is a plus
Responsibilities
- Own support tickets from initial contact through to resolution
- Communicate clearly and proactively with customers, including during periods without immediate updates
- Investigate issues within the platform before escalating as necessary
- Work closely with internal product, engineering, and service teams
- Support business-critical SaaS applications used by financial institutions
- Ensure customers feel informed, supported, and confident at all times
- Manage workload effectively and take initiative without relying on constant supervision
Description
We are a fast-growing SaaS business headquartered in the beautiful city of Bath, delivering cloud-based software solutions to leading banks worldwide. With a strong presence in Australia and New Zealand, we are backed by a $1 billion global investor and continuously innovate our technology platform. We are currently seeking a Customer & Application Support Specialist to join our dynamic team of over 50 employees in the UK and support our expansion. This high-impact role offers autonomy, strong learning opportunities, and a collaborative work environment.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3258 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Wilson James, Bestway Group, HM Land Registry, EG On The Move Ltd among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.