3255 IT & Software Developer jobs in the UK
1st Line IT Service Desk Team Leader
£30,000 - 69,000
K3 Capital Group Ltd
Summerfield Road, Bolton
£30,000 - 69,000
Requirements
Must:
- Excellent communication and interpersonal skills.
- Strong organisational ability and a proactive approach.
- Proven experience in IT support, with supervisory responsibilities within a Service Desk environment.
- Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory).
- Familiarity with ITIL or other best practice frameworks.
- A passion for delivering outstanding customer service.
Responsibilities
- Lead, support and develop the first line Service Desk team.
- Monitor performance and provide feedback to drive continuous improvement.
- Manage ticket escalations and ensure timely resolution of technical issues.
- Deliver hands-on support and troubleshoot hardware/software problems.
- Implement SLAs and process improvements to optimise service delivery.
- Build strong relationships with stakeholders and champion customer service excellence.
Description
We are a dynamic IT Services team looking for a 1st Line IT Service Desk Team Lead who is passionate about delivering exceptional IT support and leading high-performing teams. In this role, you will manage and mentor a team of first line Service Desk Analysts, ensuring efficient service delivery and outstanding customer experience. If you thrive in a fast-paced environment and possess strong leadership and technical skills, we would love to have you join us to help shape the future of our IT support services.
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3255 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, Wilson James, Hamilton Jones Consulting, Bestway Group, HM Land Registry among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 110 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.