3225 IT & Software Developer jobs in the UK
2nd Line IT Helpdesk Support Engineer
£39,000 - 79,000
Jollyes Pets
Abbey Road 1a, Waltham Abbey
£39,000 - 79,000
Requirements
Must:
- Solid experience in a 2nd Line / Desktop Support environment with competent troubleshooting ability.
- Advanced knowledge of Windows 11, Microsoft 365, Exchange Online, Teams, and SharePoint.
- Confident administering Active Directory and supporting complex hardware, software, and networking issues (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
- Excellent analytical skills with the ability to work independently, prioritise effectively, and perform under pressure.
- Experience supporting retail or multi-site environments (desirable).
- Exposure to MDM tools, CRM platforms (e.g., Zoho), and retail systems (Lightspeed, Adyen, Torex, Imagesound) (desirable).
- Familiarity with Azure AD/cloud security, ITSM/ITIL processes, imaging and deployment tools, and Ubiquiti networking (desirable).
- Understanding of cybersecurity principles and previous collaboration with MSPs (desirable).
Responsibilities
- Deliver expert 2nd line technical support across Windows, Microsoft 365, Teams, networking, hardware, and business-critical applications.
- Troubleshoot escalated issues, diagnose root causes, and drive long-term fixes while working closely with an MSP when required.
- Manage incidents and service requests within SLA, providing clear updates and ensuring high-quality documentation.
- Support and administer core systems including Active Directory, Microsoft 365, endpoint security, MDM, and device builds/deployments.
- Maintain and support retail systems and specialised software used across the business.
- Contribute to IT projects such as system rollouts, upgrades, hardware refreshes, and new store openings.
- Improve IT processes, documentation, and knowledge base content, helping reduce ticket escalations.
- Provide excellent customer service, communicating clearly with users at all levels and mentoring 1st Line colleagues.
Description
We are Jollyes, an award-winning UK pet retailer with over 100 stores and a legacy of 50 years in pet expertise. We are currently in a phase of growth and are looking for a 2nd Line IT Helpdesk Support Engineer for our pet-friendly support office in Waltham Abbey. This role offers a competitive salary of £28-32k p.a., alongside a fantastic benefits package that reflects our appreciation for our colleagues, including financial wellbeing initiatives, wellbeing support services, and additional paid leave for special occasions. Join us and embark on an exciting IT career where you can make a real difference!
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You can find IT Support Engineer salaries in the UK here.
How many IT Support Engineer jobs are in the UK?
Currently, there are 3225 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the UK a good place for IT Support Engineers?
The UK is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the UK?
Collect Solutions Ltd, Arctic Shores, SwapTix, HM Land Registry, Wilson James, Companies House, Hamilton Jones Consulting among others, are currently hiring for Support roles in the UK.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Experis as they are hiring for 111 different IT Support Engineer jobs in the UK. They are probably quite committed to find good IT Support Engineers.